9 guides
Troubleshooting
Site down, 5xx errors, overload, memory, 429 or the browser check, SSL, SFTP and admin lockouts.
Troubleshooting
Site down, 5xx errors, overload, memory, 429 or the browser check, SSL, SFTP and admin lockouts.
- The site is down: first checksFive minutes of checks that tell you whether it is DNS, the server, one service or the store itself.
- 502 Bad Gateway and 504 Gateway Timeoutnginx could not get an answer from PHP. The causes, in order of how often we see them, and the fix for each.
- 500 errors and white pages: read the logsA 500 is the store's own code failing. Where to find the error message for Magento, WordPress and Laravel.
- The server is overloaded: high CPU or loadFind out whether it is bots, cron, an import or real customers, and what to do in each case.
- Out of memory and swappingWhen the Memory graph is full and swap grows: what uses the memory and how to bring it back to normal.
- Visitors get 429, 444 or a 'Checking your browser' pageWhat the protection answers mean, how to tell a real customer from a bot, and how to let someone through.
- The SSL certificate does not issueThe domain is skipped when you add it to the certificate. The causes and how to check each one.
- I can't connect with SSH or SFTPTimeouts, refused keys and wrong folders: the checks for each error.
- Locked out of the Magento adminToo many wrong passwords, a lost password or a broken admin URL: how to get back in.
Still stuck? Ask a person.
Tickets go straight to the engineers who run ShopWhizzy servers. Tell us the store, what you see and when it started, and we take it from there.