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Troubleshooting1 min readUpdated

Locked out of the Magento admin

Too many wrong passwords, a lost password or a broken admin URL: how to get back in.

SituationFix
Account locked after wrong passwordsApplication, Actions, Unlock an admin user with the user name.
Forgot the passwordUse Forgot your password on the login page, or create a new admin over SSH: bin/magento admin:user:create.
2FA device lostOver SSH: bin/magento security:tfa:reset <user> google.
Admin URL unknownThe admin address is on the application's Overview.
Blocked before the login pageThe admin may be limited to certain IP addresses; tell us your address.

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