6 guides
Account, team and billing
Team members and roles, working in another account, tickets, support hours, invoices and Hosting AI.
Account, team and billing
Team members and roles, working in another account, tickets, support hours, invoices and Hosting AI.
- Team members and rolesInvite people to all your servers, one server or one application, with the role they need.
- Working in someone else's accountWhen you are invited by another customer: switching accounts, what you see there and where your purchases go.
- Opening a support ticketHow to write a ticket that gets solved fast, priorities, and what we need for each kind of problem.
- Support hours packsPrepaid hours for fixes, updates, security patches and small features, and how time is counted.
- Invoices, payments and VATWhere invoices are, how payments work, and how VAT is applied for EU businesses and customers outside the EU.
- Hosting AI (AskYourStack) on your serverConnect Claude, ChatGPT or Cursor to your server so they can read logs, fix code and work on SEO with you.
Still stuck? Ask a person.
Tickets go straight to the engineers who run ShopWhizzy servers. Tell us the store, what you see and when it started, and we take it from there.