New One-click installs: WordPress, WooCommerce, Mage-OS and PrestaShop on any server

See the plans
Troubleshooting1 min readUpdated

I can't connect with SSH or SFTP

Timeouts, refused keys and wrong folders: the checks for each error.

  1. Timeout

    Is SSH restricted to allowed addresses (Security tab) and is yours on the list? Was your address banned after failed logins (fail2ban, Unban)?

  2. Authentication failed

    Check the user name (lowercase), the password, or that the public key on the Access tab matches your private key. Expired users stop working on their date.

  3. Connected but cannot write

    You can only write inside the application's folder. Live code is in current/.

  4. Protocol

    Use SFTP on port 22, not FTP or FTPS.

Details: Connect with FileZilla or WinSCP.

Did this solve it? If not, tell us what you see and we look at your server.

Open a ticket

Keep reading

All 9 guides
The site is down: first checksFive minutes of checks that tell you whether it is DNS, the server, one service or the store itself.1 min read502 Bad Gateway and 504 Gateway Timeoutnginx could not get an answer from PHP. The causes, in order of how often we see them, and the fix for each.1 min read500 errors and white pages: read the logsA 500 is the store's own code failing. Where to find the error message for Magento, WordPress and Laravel.1 min read

Still stuck? Ask a person.

Tickets go straight to the engineers who run ShopWhizzy servers. Tell us the store, what you see and when it started, and we take it from there.

Open a ticket Help center