Account, team and billing1 min readUpdated

Support hours packs

Prepaid hours for fixes, updates, security patches and small features, and how time is counted.

Support hours are prepaid time with our team for work on your store: fixes, updates, security patches, small features and cleaning a hacked store.

  • Buy a pack under Services. Larger packs cost less per hour.
  • Every task has a minimum time (shown on each pack), then is counted as it is done.
  • Support hours in the sidebar shows hours bought, used and left, and every task with its time, grouped by pack and project.
  • Time used beyond one pack is taken from your other active packs.

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