Support hours are prepaid time with our team for work on your store: fixes, updates, security patches, small features and cleaning a hacked store.
- Buy a pack under Services. Larger packs cost less per hour.
- Every task has a minimum time (shown on each pack), then is counted as it is done.
- Support hours in the sidebar shows hours bought, used and left, and every task with its time, grouped by pack and project.
- Time used beyond one pack is taken from your other active packs.
Did this solve it? If not, tell us what you see and we look at your server.
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