Account, team and billing1 min readUpdated

Working in someone else's account

When you are invited by another customer: switching accounts, what you see there and where your purchases go.

If someone invited you to their servers, the account switcher at the top of the console lists their account next to yours. Pick it to work in it.

  • You see what your role and scope allow: one application, one server or everything.
  • Their Team page is only shown to admins of that account, and their Billing only to admins and billing members.
  • You can open support tickets about their servers.
  • Anything you buy while in their account (support hours, services, Hosting AI) is for your own personal account and paid by you. A notice says so on those pages.

Two accounts with the same name? The switcher shows the email address under each name.

Did this solve it? If not, tell us what you see and we look at your server.

Open a ticket

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Tickets go straight to the engineers who run ShopWhizzy servers. Tell us the store, what you see and when it started, and we take it from there.