New One-click installs: WordPress, WooCommerce, Mage-OS and PrestaShop on any server

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Account, team and billing1 min readUpdated

Opening a support ticket

How to write a ticket that gets solved fast, priorities, and what we need for each kind of problem.

Tickets go to the engineers who run ShopWhizzy servers. A good ticket saves a round of questions.

Support, New ticket: subject, department, priority, server and order.
Support, New ticket: subject, department, priority, server and order.

What to include

  • The server (choose it in the form) and the store address.
  • What you see: the error message or a screenshot, and the page where it happens.
  • When it started and what changed around then (a deploy, an extension, a campaign).
  • For bugs: the steps to reproduce.
PriorityUse for
UrgentThe store is down or customers cannot pay.
HighPart of the store is broken.
NormalQuestions and changes.

Work on your store's own code (extensions, design, upgrades) is done with support hours. Questions about the server and fixing the server are included in hosting.

Did this solve it? If not, tell us what you see and we look at your server.

Open a ticket

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Still stuck? Ask a person.

Tickets go straight to the engineers who run ShopWhizzy servers. Tell us the store, what you see and when it started, and we take it from there.

Open a ticket Help center