We move stores for free. You tell us where the store is now; we copy it, test it on a temporary address and switch DNS when you approve.
- Order the server
Pick the platform of your store (or a clean server) and a size with room to grow.
- Open a ticket
Tell us the domain, where it is hosted now and how we can reach the files and database: SSH or SFTP details, a control panel login, or a full backup. Mention extensions with licences tied to the domain.
- We copy and test
We copy files and database, set up PHP, caches, cron and SSL, and send you a temporary address to test. Nothing changes on the old host.
- You test
Browse, add to cart, check out with a test order, log in to the admin.
- Switch
At a quiet hour we copy the latest orders and customers again, then you (or we) point DNS to the new server. Downtime is usually a few minutes.
Lower the TTL of your DNS records to 300 seconds a day before the switch.
What you can do yourself
If you prefer to move the store yourself: create the application, add an SFTP or SSH user, upload the files, create the database in Databases and import your dump (see Import or export a large database), then update the store's database settings.
Did this solve it? If not, tell us what you see and we look at your server.
Open a ticket