Backups and restores1 min readUpdated

How backups work on Gen2 servers

Nightly backups pulled to our NAS, 7 nights kept, plus an optional copy in your own bucket. What is in a backup.

Every night our backup NAS connects to your server and pulls the files and databases of every application. Seven nights are kept. Nothing to set up and nothing to pay extra.

Your serverapp files + database dumpsevery night, pulledShopWhizzy backup NASkeeps 7 nights, read-only accessrestore or download on requestdaily, encrypted (optional)Your own bucketS3-compatible or Cloudflare R2The NAS is in a different place from the servers. Your bucket is extra, never instead of the NAS.
Where your backups go and how a restore comes back.
Backups tab: the nightly NAS backups with restore and download per application.
Backups tab: the nightly NAS backups with restore and download per application.

What is in a backup

IncludedLeft out
All application files (code, media, configuration)Caches and generated files that rebuild themselves (var/cache, var/page_cache, generated, pub/static, wp-content/cache)
A consistent dump of every database
Server configuration managed by the platform

Safe by design

  • The NAS pulls the backup; your server cannot reach or delete it. A hacked server cannot destroy its own backups.
  • The NAS is in a different place from the servers.
  • Database dumps are taken without locking the tables, so the store stays online.

Your own bucket (optional)

For a second copy under your own control, connect an S3-compatible bucket or Cloudflare R2: see Off-site backups to your own bucket.

Did this solve it? If not, tell us what you see and we look at your server.

Open a ticket

Still stuck? Ask a person.

Tickets go straight to the engineers who run ShopWhizzy servers. Tell us the store, what you see and when it started, and we take it from there.