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Security and protection1 min readUpdated

Block an IP address, a network or a user agent

Refuse one address, a whole network or a bot by its user agent, per application, and undo it later.

Blocks are per application and take effect within seconds. Blocked visitors get their connection closed without an answer.

Blocked addresses and agents, below the protection settings.
Blocked addresses and agents, below the protection settings.
  1. Find who to block

    The Traffic tab lists the top addresses and user agents of the last hours, with known bots marked. Each row has a Block button.

  2. Or block by hand

    Protection tab, Blocked addresses and agents: choose Address (203.0.113.7), Network (203.0.113.0/24) or User agent (part of it, at least 3 characters, for example MJ12bot).

  3. Undo

    Each block in the list has an Unblock button.

Never block search engines by user agent (Googlebot, bingbot): bad bots fake those names, real ones are recognised by address and are never limited anyway.

For the whole server (all applications and SSH), use a firewall rule instead: see Firewall rules.

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Keep reading

All 13 guides
How Gen2 servers are securedThe layers that protect every server: updates, SELinux, firewall, SSH, fail2ban, per-application isolation, bot protection and backups.1 min readBot and overload protection explainedHow the Protection tab keeps bots and botnets from overloading your store, with the settings and what each one does.2 min readFirewall rules: open ports, allow and block addressesWhich ports are open on a Gen2 server, and how to allow or block an address or a range on all or one port.1 min read

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