Security and protection1 min readUpdated

Two-factor sign-in for your console account

Add a code from an app on your phone to your ShopWhizzy sign-in, save the recovery codes and trust a device.

With two-factor sign-in, a stolen password is not enough to open your console: every new sign-in also needs a 6-digit code from an app on your phone.

Account, Security: Two-factor authentication.
Account, Security: Two-factor authentication.
  1. Open Security in the sidebar

    Find the Two-factor authentication card and press Set up two-factor authentication.

  2. Scan the QR code

    With Google Authenticator, Microsoft Authenticator, 1Password, Bitwarden or any TOTP app.

  3. Enter the code

    Type the 6-digit code to confirm.

  4. Save the recovery codes

    Each code works once if you lose your phone. Keep them in a password manager.

Signing in

After your password, email code or Google sign-in, the console asks for the code from your app. You can trust a device so it does not ask again on that browser for a while; trusted devices are listed on the Security page and can be forgotten at any time.

Lost your phone and your recovery codes? Open a ticket from the email address of the account. We verify that it is you before we turn two-factor off.

Did this solve it? If not, tell us what you see and we look at your server.

Open a ticket

Still stuck? Ask a person.

Tickets go straight to the engineers who run ShopWhizzy servers. Tell us the store, what you see and when it started, and we take it from there.