Unlock a user after too many failed logins
After several wrong passwords Magento locks the account for a while. Unlock it at once by user name.
On your server
bin/magento admin:user:unlock admin_usernameGuide
Locked out of the Magento 2 admin? Get back in from the command line.
Unlock a blocked admin user, create a new admin, or reset two-factor authentication, with bin/magento on the server. No database edits needed. Checked on Nov 5, 2026.
Create a new admin user
If nobody can log in, create a new administrator, sign in with it and change the old user's password from System, Permissions, All Users.
On your server
bin/magento admin:user:create \
--admin-user=support_temp \
--admin-password='Use-a-long-unique-password-1' \
--admin-email=you@example.com \
--admin-firstname=Temp --admin-lastname=AdminDelete the temporary user once you are back in, and never reuse a password from another site.
Reset two-factor authentication
A new phone or a lost authenticator app blocks the second step. Reset the provider for that user and set it up again at the next login.
On your server
bin/magento security:tfa:reset admin_username googlegoogle is the Google Authenticator provider; others are duo_security and u2fkey.
Flush the cache and try again
Clear the cache so the admin reads the new settings, then sign in from a private browser window.
On your server
bin/magento cache:flushQuestions, answered.
You can disable the module, but it protects the admin from stolen passwords. Reset it for the user instead.
bin/magento info:adminuri prints it.
Several failed logins lock the user for a while. Check that a password manager is not filling in an old password.
Yes. Open a ticket from your account and we unlock or reset the user for you.
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